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The survey companies are often questions about the research practices: What is the best way to conduct the survey? How can we get the highest possible rate of response? We need to use a survey firm, or should we try to use only for use on-line survey service? Questions we receive are many and varied.
While we have great research experience and expertise, we decided to conduct a survey to identify the employee survey best practices in organizations do not conduct surveys for. Survey results confirmed his own experience and research produced interesting and useful information and insight about employee surveys.
This article contains the key lessons learned and actions for you to consider the Quantisoft research on employee survey practices. Please contact Howard Deutsch of employee surveys to get the full Best Practices report, including survey information, data and comments literally.
Lessons Learned
1 The types of employee surveys - The participation of a wide range of organizations are using employee surveys to gather information and insight to make better informed decisions and create change. Types of research conducted include employee satisfaction / engagement, employee benefits, opinion, employee turnover, sales force opinion, to the satisfaction of customers, business risks and other surveys.
2 Survey frequency -. The most common frequency for conducting research is an annual
2 Survey frequency -. The most common frequency for conducting research is an annual
...3 Satisfaction survey company vs. only use research services - Organization that is primarily used by survey companies are significantly more satisfied with their research process, but the organization primarily through self-service online survey services. Reasons Research Company provide greater satisfaction and value of self-service survey services include the expertise and experience, receive research reports quickly, without having to take time to generate graphs and other reports in the home, the objective analysis of survey results, more focus on implementing changes, greater support and participation from management and other factors.
...4 The effectiveness of survey practices - A first study using the company's rate of efficiency of key research practice much more than an organization with self-service online surveys usluge.Istraživanje practices with the largest gaps in performance ratings are supported by managers , producing timely useful reports, communicating the survey findings, develop implementation plans, analysis of research results and achieving results from the survey.
...6 The survey response period and the rate of - Responding organizations strive to achieve high levels of research odgovor.2-week study period, the answer najpopularnije.Treći week typically generates a higher turnout. 60% of responding organizations usually have a survey response rate of 60% or higher.
7 The primary research approach - Online / Web surveys are the most commonly used approach. Organizations are learning ways to end the use of paper surveys, even for employees who do not use computers to perform their jobs. 70% of responding organizations use online / web surveys as a primary approach, 20% use paper surveys as their primary access and 10% use online / web surveys with the addition of paper surveys as the primary approach.
8 The reasons for conducting employee surveys - the main reason for conducting employee surveys include identifying opportunities to improve performance, assessment of employee satisfaction and engagement levels and trends, part of an ongoing process of measuring and determining the causes of employee turnover .
9 Survey Achieving Your Goals - Some organizations achieve very strong results of the study, while others fall short. Key factors for achieving the goals of research includes management support to conduct research and implement changes, using a research company and executing well on all the surveys of practice. Surveys generate significant quantitative and qualitative results when designed and executed well, followed by an effective analysis and implementation of changes identified surveys.
10 Use of Normative Benchmarking - Survey respondents prefer to compare their results with studies from other research organizations. However, they are not comfortable using the evaluation data, unless they can be sure the data provides "apples-to-apples" comparison. The similarity of organization of the comparison, the similarity of survey questions / text, the common term for when the survey data was collected, and other factors are important for making valid comparisons comparisons.
11 Survey Best Practices - Knowledge and consistently following best practices is very important for the successful conduct of research and results. Organizations that do not follow best practices for all surveys of practice does not achieve the full potential of the survey results.
Actions for you to consider - Conducting Surveys better
1 Share full employee surveys Best Practices report with people in the organization who are responsible for conducting research, and managers who can benefit from the survey. Send a request for a full report.
2 Compare your organization's approach for conducting research with best practices, lessons learned and other information and insight included in the full report is available Quantisoft. Identify and implement changes in your organization can do to achieve greater results from the survey.
3 Consider conducting surveys to gather information and insights to increase your organization's competitiveness and bottom line in this difficult economic environment. Besides the usual employee satisfaction / engagement surveys, other types of research can enable the organization to identify ways to increase sales, identify and manage risks more effectively, collect feedback to reduce costs and increase quality and customer service levels, improve your organization's "go green" profile, get more value from employee benefit dollars spent, and much more. Information about many types of research presented at Quantisoft site.
4 The world has changed dramatically over the past year. Information and insight gleaned from surveys conducted just a few months ago may no longer be valid. Update of previous polls now to collect current information and adjust action plans to reflect "new realities ".
5 Make sure to focus your organization's research on the collection of actionable information that will positively affect employees, customers, the environment and your bottom line.
